Since the beginning of November the daily commute on First Capital Connect (FCC) routes has been something of a nightmare.

Whilst FCC is offering its normal compensation for trains that have been delayed for more than 30 minutes, this does not take in to account:

· the regularity with which its customers have been left standing on cold platforms for up to 30 minutes
· the regularity with which customers can not board a train because of overcrowding
· the regularity with which those on the train are packed in so tightly that many are physically squashed against doors and sides
· the daily stress caused to customers who have been constantly late for work or have to fight to get on a train
· the way in which normally good natured people have become confrontational and selfish just to ensure they can get on a train
· the addition cost to passengers who have sought alternative routes

With around 50% of trains cancelled for a prolonged period and the introduction of a temporary timetable that seemed to bear no correlation to the actual running of the network, FCC passengers have been receiving well below the standard of service that they are paying for.

On announcing the resolution of the pay dispute with their drivers, FCC has also announced the introduction of an ongoing reduced timetable. Many of FCC’s customers have season tickets, either through National Rail or Transport for London.

This petition is calling for First Capital Connect to reimburse season ticket holders and others who use their service on a daily basis for the ongoing disruption and stress that has been caused to their lives.

It is our, the undersigned, belief that the level of reimbursement should take in to account both the level of reduced service and the dehumanisation of ordinarily good people.