the management should have their pay cut or they should have to use the service themselves for a week or two...the 'service' is now a form of torture.
For those who haven’t seen it a petition has been raised on the number 10 Downing street web site to strip FCC of the franchise http://petitions.number10.gov.uk/FirstCC/
I defiantly agree! I usually walk from Moorgate to Aldgate but I’ve had to resort to using my Oyster card in an attempt to get into work on time!! I would at least like this refunded!
Words cannot describe how disgraced I am with First Capital Connect.
Why should I pay £3000 a year to use a service that:
* Never has enough staff
* Cancels trains constantly
* Blames the weather when we know full well it is still to do with having not enough staff
* Changes the platforms at the last minute nearly everyday so that people sprint all over the place
* Terminates trains when you are on a packed train to 'ease' overcrowding in the opposite direction
Its truely disgraceful and people have no other means of getting to places because they run all the train services nearby, they literally have us over a barrell. In other parts of business e.Supermarkets, the governent,competition commission get involved.......why not with this?
My 40 minute commute now averages around 1.5-2 hours due to the incompetence of First Capital connect. Without exaggeration, I have not travelled on a FCC train which arrives on time in over 3 months. Drivers forget to stop at the correct stations, electronic boards are not updated leaving passengers at a loss of what to do, staff are either extremely rude or left in the dark and unable to advise.
Sello and Timeflea - apologies for neglecting normal ticket holders. The petition should of course include all ticket holders who travel on a daily/regular basis.
Cathymac - to escalate please circulate the link to anyone you know that uses FCC regularly and ask them to sign up.
After cancelling the 8.28 this morning from Luton, they had the cheek to make the next train (8:48) a four carriage, after actually announcing it would be an eight carriage. As I could not get on this train, I had to wait for the 9:04, which was also a four carriage! Things are going from bad to worse and I am so sick of hearing very poor excuses. This is not an easy commute at the best of times, but to top it all, we have to put up with continued long delays and cancellations. Employ and train a good amount of drivers then we will not have to reply on them working their rest days/overtime to get a half decent service!
I am at the end of my tether now after a 3 hour journey from St Albans to Farringdon this morning, and a 2 hour journey home last night. I'm sure we all have similar stories. What can we do? How can we escalate this? Any ideas?
I agree - why only season ticket holders? I buy off-peak tickets 3-5 times a week and am am just as inconvenienced. My working day has been shortened by at least half an hour at each end to compensate for the extra time spent standing shivering on platforms. FCC are providing a shoddy service and should be held to account.
why only season tickets? I pay weekly and I have been suffering as much as the season tickets holders.